What is your return policy?
Returns or exchanges must be made within 10 days of purchase for a full refund on original form of payment. Purchases within 20 days can be exchanged or returned for store credit.
Returns must be unworn, unwashed, and accompanied by receipt and tags attached. Sale items and lingerie are final sale. Special orders are final sale.
For online orders: The 10 or 20 days begin when you receive the merchandise rather than the order date according to the tracking number. We do not refund shipping costs, but we will gladly accept online returns or exchanges in our Edmonds store under the online return policy guidelines.
How to return: You can mail back returns through the mail carrier of your choice. Please mail returns to:
Rogue - Returns
524 Main Street
Edmonds, WA 98020
We are unable to generate a return label nor refund the original cost of shipping or return shipping.
Do I have to pay for return postage?
Yes, unfortunately we do not cover the return shipping costs.
How do I make an exchange?
We process an exchange like a return. Upon receiving the item(s) you wish to exchange, we will refund your original form of payment, draft a new order, and e-mail it to you to complete payment and shipping. If you are in a hurry to exchange, we recommend simply placing a new order yourself rather than waiting for us to receive the original order and draft a new invoice. Please note, we cannot refund your original form of payment until we receive the item(s) you wish to exchange.
Can I return an item I purchased in-store by mail?
Yes, you can as long as it adheres to our return policy guidelines. For in-store purchases, you can return or exchange an item within the first 10 days for a refund on the original form of payment. Returns made within 20 days of purchase will be given in store credit. If we receive your return within the 10 or 20 day we will process it. For store credit, we can hold it in store for you to pick up, or we can mail it to you, but we will charge $.50 mailing fee.
Can I return items from different orders in the same box?
Yes, you can. However, all invoices must be accompanied for us to process your return. Returned items will be processed from the day it was delivered according to the tracking number on the invoice. If an item does not have an invoice then we cannot process the return for the item(s).
How long do refunds take to process?
We will do our best to process your return in a timely manner. Please allow 2-3 days for your refund to process once the item arrives to us. Refunds won't be processed until the item(s) are received. Our payment system can take an additional 3-5 days for the credit to reflect with your bank or credit card.
CONTACT CUSTOMER SERVICE
How do I contact customer service?
We want you to love your Rogue experience. If you need us, call (425)672-8500, e-mail us at firstname.lastname@example.org or stop by our store 524 Main Street, Edmonds, WA 98020.
Who do I contact about partnering for an event or marketing opportunity?
We love our community and have welcome collaborations! E-mail us at email@example.com with "Attn: Kimberly - Your Event Info" in the subject line, and we can chat!
How do I apply for a position at the store?
Thank you for your interest in Rogue. We're a small and nimble staff and aren't currently hiring for any positions.
MERCHANDISE AND SIZING
Is what you carry online also available in-store?
We do our best to have the same product online as well as in-store. Some of what we carry online is also available in-store, but we also carry some clothing lines or styles exclusively online and vice versa.
How often do you get new merchandise?
We get new merchandise almost every week and will do our best to add merchandsie to the website as quickly as possible. The best way to stay updated is by following us on Instagram (@boutiquerogue) and checking our feed as well as our Facebook page.
What happens if something is out of stock?
Feel free to contact us if there is something you like that we don't have in stock. Sometimes we carry it in store and have set aside pieces for the website, so it might still be available in-store. If it's something we can reorder we will do our best to do so.
Do you sell gift cards?
Yes, we do! Search it as an item in the online store.
Can I check the balance on my gift card?
Send an email to hello@boutiquerogue or give us a call at the shop (425) 672-8500 with your gift card number (on the back of the card) and we can look it up for you.
What sizes do you carry?
In clothing we carry sizes S-L, and some brands include XS and XXL. Denim is sized 0-15 or 24-32. We carry shoes sizes 6-10.
How do I know what size to order? Is there a sizing guide?
Sizing varies from line to line. Shoot us a message or give us a call and one of our staff can best advise you what size to choose based on the particular item.
DISCOUNTS AND REWARDS
How does the in-store rewards program work with the online store, and can I get rewarded if I make a purchase online versus in-store?
Our Rogue Insider (completed by third party vendor - Thirdshelf) program is an exclusive program to our Edmonds storefront, and unfortunately cannot be synced to our website at this time.
Do you offer student or military discounts?
Unfortunately, we don't since we don't have an efficient method to verify validity.
If I have store credit from the Edmonds store, can I use it online?
Store credit is intended for in store use, but we can do a manual transaction if you call the store (425) 672-8500.
If I sign up for your mailing list, will I receive lots of marketing e-mails?
No, the only e-mails you should receive would be from us with new arrival announcements, special event invites, or sale information.
How do I get my information removed from the mailing list?
If you are unable to unsubscribe please e-mail us at firstname.lastname@example.org with the subject line: Unsubscribe.
Is there a benefit to joining the mailing list?
Our mailing list is a great way to receive updates on new arrivals, special event invites, and sale information. We get new merchandise all the time and throw great parties, and we don't want you to miss out! Plus, you get 10% off for signing up for Rogue Insider program!
PAYMENTS AND PRIVACY
What kinds of payment do you accept?
We accept cash, store gift cards, Visa, Mastercard, American Express, and Discover. Unfortunately, we do not accept checks.
Is my payment information secure?
Yes! Our processor Cayan - is Level 1 PCI Compliant.
Do you sell my information?
No, we do not. We would only disclose your information if we are required to do so by law or if our Terms of Service are violated.
Do you gift wrap?
Yes, we do! Type "Gift Wrap" in the notes box (not the promo code line) upon checkout. If purchasing multiple items, please specify what item(s) needs to be gift wrapped.
What happens if I refuse delivery or the package can't be delivered?
Refused merchandise is subject to a $5 return shipping fee as well as a 10% restocking fee. If you cancel an order that has been returned to us you will be charged a $5 return shipping fee and a 10% restocking fee.
What happens if I received the wrong item in my order?
Call (425) 672-8500 or e-mail us at hello@boutiquerogue and we will fix it for you!